Pass and visa in China

The 5th of August when we came to Nanjing we asked about visa. The chinese answer what? We booked ourselves a travel for our visa to Beijing.

The 30th of August gave Chinese us a yellow paper, to use as a passport until the real passport with visa would be sent to us in a week.

The passport didnt came after a week so Krister contacted them. The same answer What? You should sent the yellow paper for the passport.

The 10th of September Krister sent the yellow paper and we was without identity documents ☹️.

Today it’s 18th of September still no passports and we have no bank accounts and my husband and I are without pay. What happens next????

Never before met such poor service, nothing happens☹️